Privacy Policy & Terms and Conditions
These two sections are also required pages on your site. Make sure they are both visible from anywhere on your site across all pages. For example, you can add them to the footer of your site which appears on all pages.

   Once payment is made, how will the digital product be delivered?
   Can the customer trace the download of product on their end?
   If the product isn’t as expected, what options are available to the customer?

A satisfied and happy customer will recommend your services/products to others. Unfortunately, that same can’t be said for an unhappy and dissatisfied customer. If you do not make the required information visible to your customers, it could lead to (amongst other issues) negative feedback about your business on various social media platforms, as well as suspension of your account.



Refund / Return Policy
This requirement is important for us to mention: removing, or even moving the refund policy to a different area on your site, making it less accessible or visible to your shoppers, could be cause to suspend your account.
Warnings aside, there are more guidelines you should take into account before making changes to the existing refund policy, a few of which are listed below:

   Your refund policy needs to be concise and easy to understand.
   Make sure your refund / return policy is visible on each product and service on your site. Alternatively, make sure it is visible across all pages. For example, you can add them to the footer that appears in every page of your site.
   Your refund policy needs to comply with all applicable laws and regulations.
   You can avert disputes and/or complaints by making your refund policy visible and easy to find.
   Offering a refund or assistance to your customer is a great way to maintain your good reputation as a merchant.
   It's important to keep your customer happy. Sometimes, refunding or replacing an item is the optimal solution - even if the customer has made a mistake.
   Reminder: many refund requests are submitted due to the item not being as described or because service/item wasn’t received.

Clear Pricing
Displaying clear prices with no hidden fees on your site is essential. Below are some tips that have proven themselves to be useful with merchants around the globe.

   Keep in mind that your customers view your site using different display modes (e.g. desktop, tablet, mobile). Your site should support a variety of devices so that customers can clearly view your products and their pricing.
   Verify that the text on your site is clear and that the colors "pop" off the page. Consider using colors with high contrasting attributes.
   Make sure any additional fee, e.g. shipping, is clear and easy to understand. This prevents questions and misunderstandings, not to mention a reason for the customers to feel that they were misled in any way.



   Clear, visible service and event details, e.g. time, date, location

   Description of the event or service, e.g. age restrictions, voucher validity

   Additional items offered, e.g. merch, parking, drinks

   Complete breakdown of packages, e.g. subscriptions, memberships

   Transparent, clearly displayed pricing and currency, e.g. a clear total at checkout

   Any restrictions or legal disclaimers



We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

   To provide and operate the Services;
   To provide our Users with ongoing customer assistance and technical support;
   To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
   To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
   To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.





Contact Information
Having easy-to-find contact details on your site works to your benefit in many ways. Follow these communication guidelines to enhance your customers' experience with your business.

   If you don't have a contact form on your site to receive messages from customers, make sure to mention your phone number, email address and an estimated response time. That way, your customers aren't "left hanging" while waiting to hear back from you.
   Consider adding a link to your Facebook page where customers might get a quicker reply.
   Reply in a timely manner to show your respect towards your customers and your business.
   By allowing regular back-and-forth with your customers, you can prevent future problems that may come up down the line.
   Document every communication between you and your customers - this is a "must do" for cases like a dispute.
   The more contact methods that you provide on your site (e.g. email, contact form, social media links, phone number), the more your customers will trust you and your business.
   You must include the physical address of your permanent establishment/location in the footer of your site. If the business does not operate out of a physical location, include a mailing address for correspondence instead.
   To ensure your customers know the entity they're conducting business with, you must add the name of your legal entity / individual entrepreneur to your site, or disclose your Doing-Business-As name (may be your own name as a sole proprietor). We recommend adding this to the Contact Us section of your site but you may also add it your site's footer.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@PathwaysHomeschoolCo-op.com or send us mail to: 109 Harris Street.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@PathwaysHomeschoolCo-op.com or send us mail to: 109 Harris Street.